If when doing an Online Update in Virtual Shopfloor (VS) or vsHome it errors saying that there is no Internet Connection, please click ‘Show Log’ .

If the error is similar to this:

2018-09-06 15:31:44 NO_INTERNET_CONNECTION
2018-09-06 15:31:44 E perform online update:Address family not supported by protocol family: connect
2018-09-06 15:31:44 java.net.DualStackPlainSocketImpl.connect0(Native Method)
2018-09-06 15:31:44 java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
2018-09-06 15:31:44 java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
2018-09-06 15:31:44 java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
2018-09-06 15:31:44 java.net.AbstractPlainSocketImpl.connect(Unknown Source)
2018-09-06 15:31:44 java.net.PlainSocketImpl.connect(Unknown Source)
2018-09-06 15:31:44 java.net.SocksSocketImpl.connect(Unknown Source)
2018-09-06 15:31:44 java.net.Socket.connect(Unknown Source)

Then check your installed programs, some malware are known to cause this connection problem in java.
Please uninstall any of the following malwares if they are found:

  • RelevantKnowledge
  • PremierOpinion

Try the Online Update again, this should hopefully restore the connection for a successful Online Update.